Search for tag: "services management and marketing"
DrupalCamp 2018: Sponsored by Pantheon: Climbing the Hierarchy of Needs for WebsitesUniversity websites must balance many competing priorities. The web presence needs to encourage undergrad enrollment, direct current students to needed resources, inform people visiting the physical…
From Nick Tubbs
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ORIE Colloquium on 11/4/2014 - Jiheng Zhang: Managing Customer Service Chat Systems with General Service and Patience Time DistributionsWe consider customer service chat systems where customers can receive real time service from agents using an instant messaging application over the Internet. A unique feature of these systems is that…
From E. Cornelius
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