08:21:55 duration 8 hours 21 minutes
Software Presentation by Acumatica Sep 6 2019
01:41:08 duration 1 hour 41 minutes
Interdisciplinary Collaboration Session…
Interdisciplinary Collaboration Session 1-(Vincent)
2019 Cornell Summer School (LINK to presentation slides)
01:10:04 duration 1 hour 10 minutes
ORIE Colloquium on 11/4/2014 - Jiheng Zhang:…
ORIE Colloquium on 11/4/2014 - Jiheng Zhang: Managing Customer Service Chat Systems with General Service and Patience Time Distributions
We consider customer service chat systems where customers can receive real time service from agents using an instant messaging application over the Internet. A unique feature of these systems is that…