Search for tag: "customer experience management"

Open Broadcaster Software Studio - An Introduction

Open Broadcaster Software Studio is free and open source software for video recording and live streaming. This Zoom meeting will provide an overview of OBS and what it has to offer. We'll look…

From  Paul Treadwell 25 plays

ORIE Colloquium, 2014-11-04 - Jiheng Zhang: Managing Customer Service Chat Systems with General Service and Patience Time Distributions

We consider customer service chat systems where customers can receive real time service from agents using an instant messaging application over the Internet. A unique feature of these systems is that…

From  E. Cornelius 16 plays

CAM Colloquium - August 24, 2012: Josh Reed

High Frequency Asymptotics for the Limit Order Book We study the one-sided limit order book for sell (or buy) orders and model it as a measure-valued process. Limit orders arrive to the book…

From  E. Cornelius 5 plays