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Thumbnail for entry ORIE Colloquium on 11/4/2014 - Jiheng Zhang: Managing Customer Service Chat Systems with General Service and Patience Time Distributions

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ORIE Colloquium on 11/4/2014 - Jiheng Zhang:…

ORIE Colloquium on 11/4/2014 - Jiheng Zhang: Managing Customer Service Chat Systems with General Service and Patience Time Distributions

ORIE Colloquium on 11/4/2014 - Jiheng Zhang: Managing Customer Service Chat Systems with General Service and Patience Time Distributions

We consider customer service chat systems where customers can receive real time service from agents using an instant messaging application over the Internet. A unique feature of these systems is that…

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