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Thumbnail for ORIE Colloquium on 11/4/2014 - Jiheng Zhang: Managing Customer Service Chat Systems with General Service and Patience Time Distributions

ORIE Colloquium on 11/4/2014 - Jiheng Zhang:…

duration 1 hour 10 minutes

ORIE Colloquium on 11/4/2014 - Jiheng Zhang:…

ORIE Colloquium on 11/4/2014 - Jiheng Zhang: Managing Customer Service Chat Systems with General Service and Patience Time Distributions

ORIE Colloquium on 11/4/2014 - Jiheng Zhang: Managing Customer Service Chat Systems with General Service and Patience Time Distributions

We consider customer service chat systems where…

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