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MAE 4710/5710 Applied DynamicsZoom Recording ID: 200816800 UUID: LgWZ/t/lRjmbM4fLwnE7Ww== Meeting Time: 2020-05-06T16:13:08Z
From Andy Ruina
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ORIE Colloquium on 11/4/2014 - Jiheng Zhang: Managing Customer Service Chat Systems with General Service and Patience Time DistributionsWe consider customer service chat systems where customers can receive real time service from agents using an instant messaging application over the Internet. A unique feature of these systems is that…
From E. Cornelius
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