01:49:30 duration 1 hour 49 minutes
MAE 4710/5710 Applied Dynamics
Zoom Recording ID: 200816800 UUID: LgWZ/t/lRjmbM4fLwnE7Ww== Meeting Time: 2020-05-06T16:13:08Z
03:00:14 duration 3 hours 0 minutes
2018 2DDF JHU Workshop 4 (Gretchen Greene)
01:10:04 duration 1 hour 10 minutes
ORIE Colloquium on 11/4/2014 - Jiheng Zhang:…
ORIE Colloquium on 11/4/2014 - Jiheng Zhang: Managing Customer Service Chat Systems with General Service and Patience Time Distributions
We consider customer service chat systems where customers can receive real time service from agents using an instant messaging application over the Internet. A unique feature of these systems is that…