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Thumbnail for entry ORIE Colloquium, 2014-11-04 - Jiheng Zhang: Managing Customer Service Chat Systems with General Service and Patience Time Distributions

01:10:04

ORIE Colloquium, 2014-11-04 - Jiheng Zhang:…

ORIE Colloquium, 2014-11-04 - Jiheng Zhang: Managing Customer Service Chat Systems with General Service and Patience Time Distributions

ORIE Colloquium, 2014-11-04 - Jiheng Zhang: Managing Customer Service Chat Systems with General Service and Patience Time Distributions

We consider customer service chat systems where customers can receive real time service from agents using an instant messaging application over the Internet. A unique feature of these systems is that…

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